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Responsible Gaming Page Betregal

Betregal is committed to supporting a Responsible Gaming environment.

We take the issue of responsible gaming very seriously and are dedicated to providing a responsible gaming service for all our players. We encourage you to play responsibly.
We at Betregal feel it is important that our players’ betting experience is a positive one. Working in conjunction with regulators and gambling organisations, we provide an extensive range of controls to help you play responsibly.

Whilst providing tools to help control gambling is something that we are committed to, we cannot, however, assume full responsibility for implementing those tools. Personal responsibility is a significant aspect of using the controls we offer, and players who are concerned that they may intentionally avoid them should seek guidance from a responsible gambling trust such as BeGambleAware®.

Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. Please see below our guidelines and instructions on how to monitor your, a family member’s or a friend’s gambling to make sure that it does not become problematic in nature.

Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. Please see below our guidelines and instructions on how to monitor your, a family member’s or a friend’s gambling to make sure that it does not become problematic in nature.

Scroll down the page or choose a title below:

    Protection of Minors

    It is strictly against our rules for anyone under the age of 18 to engage in gambling activity or to open an account or play on our website. It is an offense for minors to participate in gambling activity.

    Betregal is not designed to attract children or adolescents. We are continually active in our efforts to track down and discourage minors from attempting to play on our website. Advanced verification systems allow us to identify persons under the age of 18 who login to our software. Nonetheless, we realise that the internet is a readily available resource for many, and as such, we encourage parents to take measures to contribute to the protection of their children from underage gambling, for example:

    • Do not leave children unattended near a computer or smart device when they could easily access casino or sports betting websites/applications.
    • Set up passwords for all gambling programs.
    • Do not let minors partake in any gambling activity.
    • Keep personal details such as username, password and deposit method details confidential.
    • Inform your children of the illegality of underage gambling and the potential harm of engaging in it.
    • Limit the amount of time your children are able to access the internet.
    • Pay extra attention to the content that minors are accessing via mobile devices.
    • Utilizing software filtering and blocking tools available, such as:
    • Preventing and Managing Compulsive Gambling

      Betregal identifies the fact that while gambling is a form of entertainment for the majority of people participating in it, a small percentage may develop a problem. We take this issue very seriously, and have implemented a number measures in order to help prevent and manage compulsive gambling (also see "How can I Restrict My Account"):
      1. Betregal’s support team training requires employees to learn how to recognise problem and underage gambling, and to act accordingly once identified.
      2. We implement a self-exclusion program which allows players to easily restrict or block their access to our site.
      3. We implement a feature which allows players to set up a maximum deposit amount.
      4. Upon request or self exclusion we will stop a player from receiving promotional marketing materials from Betregal.
      5. We provide players with easy access to their deposit history at any time through the ‘My Account’ section.
      6. We provide players with easy access to their Bet Summary and Casino Games history any time through the ‘My Account’ section. For full 12 months history Contact Support


    We urge users of our site to remember the following:
    • Gambling is strictly a form of entertainment, and should in no way be used as a method to make money or pay off debts.
    • Gambling results are determined by chance and therefore there is no possible way to ensure winnings.
    • The decision to gamble should always come from your own free will and the desired outcome should always be to have fun.
    • Users should always make sure they know the rules of the games before playing.
    • Users should always be aware of the amount of time and money spent gambling.
    • Chasing losses is not an effective strategy and could lead to further disappointments.
    • Gambling activity should not be undertaken under the influence of alcohol or any other substance.


    Is my gambling problematic?

    If you unsure if your, a friend’s or family member’s gambling is problematic, consider the following questions:

    • Do you avoid your daily responsibilities (work, college etc.) in order to gamble?
    • Do you use gambling as a way to avoid dealing with issues in your everyday life?
    • Do you feel lost and in despair when you run out of money to gamble with?
    • Do you often find yourself trying to win back losses?
    • Have you lied or stolen for the sole purpose of getting money to gamble or pay back debts accrued from gambling?
    • Have you ever tried to cover up how much money or time you spend on gambling?
    • Do you gamble until your gambling funds have run out, then resort to spending money which was not originally intended for gambling?
    • Has your gambling caused you to get into debt?
    • Have you experienced criticism from others over your gambling activity?
    • Are you reluctant to use your ‘gambling money’ for anything other than gambling?
    • Has interest in family, friends and hobbies dwindled due to your gambling?
    • Do you find yourself putting gambling before family and friends?
    • Do you feel the urge to gamble more after arguments, frustrations or disappointments occur?
    • Does your gambling make you feel depressed or suicidal?

    • The more questions that you answered ‘yes’ to, either concerning you or a friend/family member, the more likely it is that you or they have a gambling problem that requires attention.

      For a list of organisations that can provide you with support and assistance, see "How Can I Get Further Help".


    How Can I restrict my Account?

    To ensure you enjoy your online experience with Betregal and stay in control of your gaming, we provide you with a range of options to assist you to gamble responsibly, as follows:
    • Deposit Limits
    • Cool Off Period
    • Self-Exclusion
    • Reality Check


    We at Betregal.com believe that having fun whilst playing on our website is of the utmost importance, and we are happy to help you ensure that your experience is always a positive one. If you identify that you have difficulty controlling your gambling, please make use of one or more of our following features:

    Personal Limits
    Decide how much you are willing to spend on a daily, weekly or monthly basis and set a limit to enforce it.

    Setting a deposit limit can be done by you from your ‘My Account’ page. You may also choose to set a limit on the amount you may wager or on the losses you may incur within a day, by simply contacting one of our trained operators via chat.

    FOR UK PLAYERS ONLY You may change the limit you set at any time. Please note that if you decide to increase your personal limits, the increase will need to be confirmed by you after a 24-hour cooling off period. If you decide to decrease your personal limits, the change will take effect immediately. You can also choose to set parallel deposit limits for daily, weekly and monthly periods. If you choose to set parallel limits, please note that the lowest limit will apply.

    FOR NON-UK PLAYERS You may change the limit you set at any time. Please note that if you decide to increase your personal limits, the new limit will be applied 7 days following your request. If you decide to decrease your personal limits, the change will take effect immediately.

    Cool off-
    If you wish, at any point, to take a break from Betregal and suspend your use of your account, you may request one of the following cool off options:

    FOR NON-UK PLAYERS ONLY click here (if you are not logged-in you will be requested to log-in):

    24 hour “cool off” period

    FOR UK PLAYERS ONLY click here (if you are not logged-in you will be requested to log-in):
  1. 24 hour “cool off” period
  2. 1 week (7 days) “cool off” period
  3. 1 month “cool off” period
  4. 6 weeks “cool off” period

  5. During a "Cool off" period we will restrict your account on the specific requested brand only.

    Self-Exclusion
    If you become concerned about your gambling behavior and wish to restrict your gambling, you can request a self-exclusion period and we will close your account(s) upon your request.

    FOR NON-UK PLAYERS ONLY You can request self exclusion by contacting one of our trained operators via chat for the period of:
  6. 1 month
  7. 3 months
  8. 6 months
  9. Permanent

  10. Please notice that if you choose to exclude yourself permanently, your account will be terminated and any cashable funds in your account will be refunded to you. Please note that if you decide to shorten or remove your self-exclusion period, it will be applied 7 days after your request If you decide to increase the self-exclusion period, the change will take effect immediately.

    FOR UK PLAYERS you can request a self exclusion period of:
  11. 6 month
  12. 1 year
  13. 2 years
  14. 5 years
  15. Permanent
  16. Contact our customer support to request any other self-exclusion period (6 month minimum)


  17. You can enter into self exclusion by contacting one of our trained operators via chat or phone or by clicking just click on Contact Us (if you are not logged-in you will need to log-in in order to self-exclude).

    Once you have self excluded you may extend your self-exclusion for one or more further periods of at least 6 months.

    During your self exclusion period all your accounts detected by us will be blocked and you will not be allowed to open a new account with us during the self exclusion period. Any new accounts you might attempt to open during your exclusion period will be blocked as soon as detected by us. In the event that you breach your self-exclusion by opening a new account with another brand operated by us, we shall close any such account, and may not be liable to refund you any funds which may have been wagered or won in association with this account.

    Please note that if you decide to reactivate your account(s) at the end of your selected self-exclusion period you must notify one of our operators by calling our customer support line to request reactivation of your account, which will be reactivated no sooner than 24 hours after your request.

    If you decide to self-exclude permanently, your account will be disabled and any cashable funds in your account will be refunded to you.

    If you choose to self-exclude we encourage you to consider self-excluding from any other online gaming operators which you hold an account with.

    If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit GAMSTOP customer contact details: www.gamstop.co.uk
    Telephone: 0800 138 6518 (8am to midnight, 7 days a week).

    Betregal is dedicated to ensuring you will not receive promotional materials from us during your self-exclusion period. If you wish to opt out of receiving our promotional materials without having self-excluded, you may unsubscribe here.

    Reality check
    Remind yourself how long you have been playing on our site for after a specified period of time. When you activate the reality check function, after the specified time period a system message will appear informing you of the amount of time you have been playing for and the amount you have won and bet during this time. You will have the option to continue playing or to stop.

    NON UK PLAYERS - If you have been logged into Betregal.com for a period of 1 hour the reality check system message will appear.

    UK PLAYERS – Activating the reality check function can be done via the ‘Reality Check’ section in your ‘My Account’ page. The preferred frequency can be set by you at intervals of 1 hour, 1.5 hours and 2 hours. Alternatively, it is possible to set your own custom frequency by contacting our support team.

    The reality check function will not be automatically applied to all of your accounts with us and should be set by you on each account and each device.

    Session Time Limits
    We give you the option to set a limit on the duration of your game play for each session. If you would like to set your session limit, please contact one of our trained operators via chat.

    Autoplay Limits- for UK players only

    Autoplay allows you to automatically play a certain number of rounds with one click. It is possible to set win and loss limits on the Autoplay feature.

    The amount of rounds automatically played in an Autoplay round can be selected from within the game. The maximum amount of rounds available to you in the Autoplay feature will not exceed 100. Once the desired number of rounds has been selected, you will be prompted to set a loss limit. Once the predetermined loss limit is reached during an Autoplay round, the Autoplay will automatically stop.

    Likewise, you may also choose to set up a win limit which will automatically stop the Autoplay round when reached.

    Irrespective to the Loss or Win Limits set, the Autoplay function will automatically stop when a jackpot is won or when the number of selected Autoplay rounds have played out.

    How Can I Get Further Help?

    There are many organizations that can provide support and assistance to individuals who develop a problem with gambling. If at any time you recognize that you cannot control your gaming behavior, and cannot enjoy our website in a safe and responsible manner, we strongly recommend that you immediately contact one of the following professional organizations for professional guidance:

    Gambling Therapy Helpline
    Gamblers Anonymous
    Helping Hand/IGC
    BeGambleAware (UK)

    You can also use the following software which will stop your computer from accessing online gambling websites: Cyber Patrol Cyber Patrol

    We encourage you to PLAY RESPONSIBLY at Betregal. As always our support team will be glad to answer any further questions, just click on: on  Contact Us
     

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